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    If you are dissatisfied with any product, you must email ashley@nattynutrition.com, or call 859-802-6209 (M-F 9:00AM to 5:00PM EST) within 21 days of the shipment date and provide reasons for the return. If by chance there is any error, merchandise sent to a customer in error or missing products must be reported in 48 hours of receipt. We will then work with you to resolve the situation (refund, replacement, etc.). Provided the reason for return is valid and the product is returned unopened and in original, saleable condition, full credit for the returned item(s) will be issued within 10 business days of receipt. Please make sure that all returns are properly insured and please retain your receipts for verification in the event that your package is lost. If we do not receive the package you will not be credited.

    Products cannot be returned because you do not like a particular flavor.

    NOTICE: Certain items (such as protein bars) that are sent to warm weather locations or shipped during the summer months can melt. We take every precaution to make sure that all of our products are shipped in fresh condition. We cannot accept returns on heat damaged products.

    In the event that we send you an item other than the one you ordered, do not open the product or you will void your right to return it to us.

    Additional Return Information:

    •No Returns After 30 Days from date of delivery.
    •No Shipping charges will be refunded.
    •No Returns on Opened Merchandise. Unless product otherwise states.
    •To check on the status of a returned item, please email ashley@nattynutrition.com
    •On all exchanges, a shipping charge will be applied.

    Damages

    Any merchandise received damaged must be reported to Natty Nutrition (DBA Scooby Prep) within 24 hours of receipt. We will contact the shipper for inspection of the box and contents. Do not dispose of an packing materials as they will be inspected by the shipper. Please call 859-802-6209 or email stephaney@nattynutrition.com for instructions.